RedAwning In the News

RedAwning introduces the Connected Stay the first completely integrated platform for 5 star hosting

March 6, 2024 - 

RedAwning, the only all inclusive hospitality platform for homeowners, property managers, and independent hotels, is thrilled to introduce its completely integrated, personalized and automated Connected Stay platform.  RedAwning’s Connected Stay platform encompasses a complete suite of automated communications and property  device solutions for seamless and efficient 5 star guest experiences.  The Connected Stay platform complements, and is fully integrated with, RedAwning’s unique one platform all channels solution for marketing, optimization, channel management, reservations and payments, such that hosts of all kinds can now achieve the highest occupancy and ROI in the industry on bookings combined with the lowest operating costs in the industry, all while offering premium guest stays.  This comprehensive solution suite consolidates every aspect of property management into a single, user-friendly portal, setting a new standard for convenience and efficiency, without the nickel and dime fees of traditional SAAS models.

The Connected Stay platform delivers unparalleled efficiency and hospitality by including:

• A unified messaging platform that integrates via API with every major travel channel, and supports text and email with guests outside of channel platforms, all from one central portal as well as major PMS platforms that connect to RedAwning.
• Completely personalized and customizable automated messaging, from inquiry through repeat stay, with delivery automation based on preset triggers.
• Automatic team communications related to each stay, including cleaners, maintenance staff and any other participants in creating a great stay.
• Automatic Digital lock setting for guests, covering every major lock brand, including Yale, Kwikset, Schlage, IglooHome, August, Lockly, Wyze and many more.
• Automatic digital thermostat setting to ensure guest comfort upon arrival and energy conservation upon departure, covering major digital thermostat brands such as Nest and Ecobee.

“The Connected Stay was a long term vision our tech team was able to deliver much faster than expected.  As a host myself, I’ve witnessed firsthand the dramatic time savings for guest and cleaner communications, and lock and thermostat management, and also a boost in guest repeat stay rates, thanks to automated post-stay communication facilitated by this technology,” said Tim Choate, CEO of RedAwning and a Superhost.   “Property managers using our Connected Stay platform are creating their own new personalized communications, automatically setting their locks and thermostats to save their team time and provide energy savings for their hosts, and also managing all communications to guests across all channels in a centralized way.”

Discover the Future of Property Management with RedAwning

To explore the full range of services provided by RedAwning and to learn how the “Connected Stay” platform can transform your property management experience, visit https://host.redawning.com/property-management.

RedAwning Announces Superhost Supercharge Program

November 16, 2023 - 

RedAwning, the only all inclusive marketing and hospitality platform for short term rentals, today announced significantly expanded and integrated communications and management capabilities designed to reward and accelerate results for great hosts, especially Airbnb Superhosts.  Plus, RedAwning will buy a new premium sound 4th generation Amazon Echo for any Superhost who goes live with RedAwning through the end of this year.

RedAwning is already a centralized multi-channel management platform that enables Superhosts to maintain their status, and these new capabilities ensure that those hosts can benefit from a wider range of added solutions seamlessly built in for all stays.  RedAwning maintains over 1,000 unique Airbnb accounts while other platforms combine many hosts into a single Airbnb account, making Superhost status impossible to maintain or achieve.  

The new RedAwning Smart Communications Hub supports streamlined communications with all guests across all marketing channels, enabling Superhosts to do what they do best, everywhere and all at once.

The Smart Communications Hub is available now and includes:

• Centralized communications management from all methods to all methods and locations. This means hosts can send any message, from their email, mobile phone, or via the RedAwning Portal or the RedAwning mobile app, to any guest which will then appear in the guest’s Airbnb inbox, Vrbo inbox, Booking.com inbox, email or text message and in their own RedAwning mobile app.  Guests and hosts can pick and choose their communication methods, or even combine multiple methods during their journey with complete threading of all communications with each guest. It’s universal messaging optimized for every channel and every methodology for every host and every guest.
• Complete message automation for hosts, with customization of design and text for all of their standard messages, such as booking thank you, check in information, home guide, how’s it going, check out checklists, post stay thank you and more.  Plus hosts can create unlimited automated messages by property or for all of their properties, all triggered by book date, check in date, check out date or other settings.
• Automatic conversion of PDF attachments to guarantee delivery even to channel inboxes that routinely block PDF attachments.

The Smart Communications Hub is a game changer for great hosts, but RedAwning is going to do even more to simplify high quality hospitality for all kinds of hosts with a coming release of additional automation integration for common IOT devices.  These will include:

• Smart locks, with automatic setting of keycodes for guests, cleaners and other property providers.
• Smart Thermostats
• Smart Hot Tubs & Pools
• Smart lights
• Other IOT devices for hospitality

“Picture this,” said Tim Choate, CEO of RedAwning. “You automatically send all your personalized messages to each guest via their communications method of choice, automatically set and deliver your door codes, and then you automatically turn up the heat 6 hours before check in and turn it down 2 hours after checkout, so the house will be warm and you save energy.  Maybe you also have a hot tub so you automatically turn that up, or maybe you have a pool and the guest opted to pay a fee for pool heating, so you turn up the heat automatically and automatically bill the guest too. We are literally seeking to make high quality hosting and guest experience just as easy as our marketing and distribution solutions, and fully integrated at no added cost into our hosting platform.”

Superhosts interested in partnering with RedAwning or seeing a demo of our complete offerings can visit host.redawning.com/superhost.

RedAwning to Debut as an Accommodation Provider for Homes & Hideaways by World of Hyatt

October 31, 2023 - 

RedAwning is excited to announce a collaboration with Homes & Hideaways by World of Hyatt.

Launched on October 19, Homes & Hideaways by World of Hyatt offers World of Hyatt members access to a curated collection of homes and condos, including thousands of properties from RedAwning.  
Hyatt’s launch of Homes & Hideaways by World of Hyatt comes as the travel industry as a whole continues to offer travelers stay options in addition to traditional hotels. With this new platform, Hyatt looks to reinforce its commitment to providing for the travel needs of each guest, and RedAwning is excited to play a role in achieving that.

“RedAwning has always been committed to presenting our properties to as many travelers as possible. We firmly believe that this strategy offers the best experience for the owner / manager, as well as the guest,” remarked Tim Choate, CEO, RedAwning. “The collaboration with Hyatt
will enable more guests to find the unique accommodations they are looking for while still
offering them the booking experience through a brand they know and trust. We are very honored to be a part of that.”

RedAwning’s extensive collection of properties as well as unique experience in distribution relationships should make for a smooth onboarding experience for both the Hyatt team as well as the individual hosts and property managers launching with Homes & Hideaways by World of
Hyatt.  Vacation rental hosts, property managers, boutique inns, independent resorts, and other hospitality providers interested in partnering with RedAwning or exploring the criteria for inclusion with Homes & Hideaways by World of Hyatt can find out more at:
https://host.redawning.com/property-management 
The term "Hyatt" is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

RedAwning Releases Integrated Smart Communications Hub^TM to Enable Simplified Guest Communication Across All Channels and Devices

July 17, 2023 - 

RedAwning, the only one-stop, complete platform for short-term rental success, is thrilled to unveil its groundbreaking Smart Communications Hub. Designed to facilitate seamless and efficient communication between hosts and guests, the Smart Communications Hub leverages advanced APIs and a centralized routing infrastructure to deliver messages directly into the guest inboxes of popular platforms such as Airbnb, Booking.com, Vrbo, and more. Additionally, hosts have the flexibility to utilize their preferred communication solutions, including email, text, the RedAwning Portal, and any email-based Property Management System (PMS) or platform.

A standout feature of the Smart Communications Hub is its robust threaded messaging system, allowing hosts to effortlessly track the complete communications history with each guest. To further enhance efficiency, the Communications Hub offers both preset and customizable automated messaging options triggered by key events such as new reservations, check-in dates, check-in times, and check-out dates. In the near future, the Smart Communications Hub will integrate with AI-based tools to provide suggested replies to guest communications.

Moreover, the Smart Communications Hub seamlessly accommodates integrated messaging from the RedAwning Guest Services team, catering to clients who prefer partial or complete communications management by RedAwning as part of their partnership.

"Our new Smart Communications Hub arrives just in time for Airbnb's phased transition away from email communications while also preparing for the likelihood of other channels following suit," emphasized Tim Choate, CEO of RedAwning.com. "At RedAwning, we are dedicated to showcasing every property to every guest, and this exceptional product offering empowers property owners and managers to achieve that goal without ever having to log in to individual channels for communication. As an owner myself and a beta user of this platform, I can confidently affirm that this tool is a game changer for efficient and high-quality guest communications."

The Smart Communications Hub is now available at no charge to property owner clients of RedAwning, as well as Property Manager clients who partner with RedAwning across the four primary vacation rental marketing channels: Airbnb, Vrbo, Booking.com, and Expedia.

Lance Nelson, CTO of RedAwning, emphasized the evolution of the RedAwning Portal, stating, "The RedAwning Portal has become a centralized channel management tool for our hosts. Initially conceived as a system to efficiently build, connect, and optimize property listings, pricing, and calendars across major channels, it has now expanded to include comprehensive payments management and trust accounting across all platforms. The Smart Communications Hub introduces an entirely new platform within the same framework, simplifying and optimizing communication between guests and hosts across all channels and devices."